"A single mother has claimed that she didn’t qualify for a family meal deal because she and her two children weren’t considered a family.
Emma Wallen, 28, took Lily, six, and London-James, two, to see the BFG at Cineworld in Wandsworth, south West London, and tried to buy a £9.99 family meal.
But she was told she didn’t qualify so had to pay an extra £15 for almost the same food.
Emma said: ‘I thought at first he was joking and I asked him to repeat himself and he said the same thing.
‘He said “It’s only for two parents and two children”.
‘I said to him “so I don’t qualify because I’m a single parent with two children?” and he said “unfortunately no, you don’t qualify as a family”.
The trip cost a total of around £53 – approximately half for tickets and half for food – but had she been allowed to use the deal, it would have cost around £37.
Once at home, Miss Wallen said she phoned the branch to complain and has now submitted a written complaint, but is yet to receive a reply.
Cineworld said: ‘We are aware of the customer’s complaint and will be in touch with her directly to discuss her feedback.
‘Family Special Combo Deals are available to customers with a Family Ticket. Just like our Family Tickets, the meal deal is designed for a group of four as it includes two drinks, a sharing popcorn and two munch boxes.
‘Our Family Tickets are sold on the basis that there will be four people within the group which could be a combination of two adults and two children or one adult and three children."
Source
Do you think she qualified qualify for a family meal deal? (Why/Why Not)
Emma Wallen, 28, took Lily, six, and London-James, two, to see the BFG at Cineworld in Wandsworth, south West London, and tried to buy a £9.99 family meal.
But she was told she didn’t qualify so had to pay an extra £15 for almost the same food.
Emma said: ‘I thought at first he was joking and I asked him to repeat himself and he said the same thing.
‘He said “It’s only for two parents and two children”.
‘I said to him “so I don’t qualify because I’m a single parent with two children?” and he said “unfortunately no, you don’t qualify as a family”.
The trip cost a total of around £53 – approximately half for tickets and half for food – but had she been allowed to use the deal, it would have cost around £37.
Once at home, Miss Wallen said she phoned the branch to complain and has now submitted a written complaint, but is yet to receive a reply.
Cineworld said: ‘We are aware of the customer’s complaint and will be in touch with her directly to discuss her feedback.
‘Family Special Combo Deals are available to customers with a Family Ticket. Just like our Family Tickets, the meal deal is designed for a group of four as it includes two drinks, a sharing popcorn and two munch boxes.
‘Our Family Tickets are sold on the basis that there will be four people within the group which could be a combination of two adults and two children or one adult and three children."
Source
Do you think she qualified qualify for a family meal deal? (Why/Why Not)
