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DaveM
Well as we all know most big corporations now have gone the call centre route supposable improving customer satisfaction. The big problem here is when they situated them in a foreign country to your own where you might have a translation and language problem.
The worst of all of these are the technical ones as most of the time they use cheap labour with unskilled staff within that technical field. They then try and equip them with information cards that is supposed to help them resolve technical quires.
Now normally when I am forced to actually contact one like this I am far past what any little technical card could ever tell them. So I just find it completely frustrating all round and most time just plain annoying.
Had such an experience on one of these online technical chat help interfaces. The guys tell me to do stuff that he has no idea why or what he is telling me to do. So now I am just frustrated and am still sitting with the same issue that I will have to work out myself by any other means that I find available
The worst of all of these are the technical ones as most of the time they use cheap labour with unskilled staff within that technical field. They then try and equip them with information cards that is supposed to help them resolve technical quires.
Now normally when I am forced to actually contact one like this I am far past what any little technical card could ever tell them. So I just find it completely frustrating all round and most time just plain annoying.
Had such an experience on one of these online technical chat help interfaces. The guys tell me to do stuff that he has no idea why or what he is telling me to do. So now I am just frustrated and am still sitting with the same issue that I will have to work out myself by any other means that I find available